Quality Management Policy Statement

Telesom Company envision to be the leader in providing innovative information communication technology solutions in Somaliland through enriching the lives of our community by providing highest quality and affordable digital services through innovative technology and dedicated workforce.

To realize this, Telesom Company has implemented ISO 9001:2015 to support its strategic objectives of the business and a commitment to continual improvement of the environmental management by implementing and establishing this policy.

To accomplish this commitment, Telesom Company shall, therefore.

  • Consistently providing products and services that exceed our customers’ expectation to deliver innovative, compliant, high quality, reliable products, on time.
  • Ensuring compliance with legal, regulatory, contractual, and other requirements
  • Maintain business systems which monitor, control, and improve our products, services, and processes.
  • Evaluate and Analyse data to support business decisions and direct strategic initiatives and decisions.
  • Utilize our strategic priorities and goals using balance scorecard as the framework to establish our quality objectives and continual improvement of our quality management system.
  • Understand the needs and expectations of interested parties that are relevant to our quality management system and act as appropriate.
  • Provide the necessary resources for implementation of an effective quality management system.
  • Provide all Telesom employees, contractors, suppliers and interested parties with the knowledge, skills, and competences for the improvement of our quality management system.

This policy shall be reviewed, and if necessary revised after every 3 years or when necessary to maintain its suitability and relevance.

We shall effectively communicate this policy with our employees at all levels, contractors, suppliers, and other interested parties to make them aware of their individual quality management system obligations.